Privacy Policy

Coldaireph HVAC Solutions Inc. provides air conditioning repair, installation and maintenance services from our offices in Mandaluyong and Las Piñas, Metro Manila. We are the personal information controller for the personal data described in this policy.

We collect only the personal data we need, mostly information you give us directly:

• Contact details, such as your name, mobile number and email address
• Service details, such as your address and the type, brand and number of your aircon units
• Booking and payment details, such as your chosen plan, preferred schedule and proof of payment
• Job application details, such as your resume, supporting documents and work history
• Anything else you choose to share with us in a message, call or chat

When you visit our website, our service providers may also process limited technical data, such as your IP address, browser and device information, to deliver the site and protect it from spam and abuse. We don’t collect or store card numbers on our website.

We use your personal data to:

• Respond to your inquiries and prepare quotes
• Schedule, deliver and follow up on our services, including care plan visits
• Process and confirm payments
• Send you service-related messages, such as confirmations and reminders
• Review job applications and contact applicants
• Keep our website secure and prevent spam and fraud
• Comply with our legal, tax and regulatory obligations

We process your personal data based on your consent, to fulfil a contract with you or act on your request before one, to comply with the law, or for our legitimate business interests, as allowed by the Data Privacy Act.

We do not sell or rent your personal data. We share it only when needed:

• With trusted service providers that help us run our website and business, such as website hosting, email delivery, online scheduling, spam protection and payment providers. They may use your data only to provide their services to us.
• When required by law, regulation or a lawful order from a government authority
• To protect the rights, property or safety of Coldaireph, our customers or others

Some of these providers may store or process data outside the Philippines. When they do, we take reasonable steps to keep your data protected as the Data Privacy Act requires.

Our website does not use its own cookies to track you. Some features are provided by third-party services, such as embedded maps, the security check on our forms and our online scheduling tool, which may set their own cookies or collect technical data under their own privacy policies. Links to other websites, such as our social media pages, are covered by those websites’ own policies.

We keep personal data only for as long as we need it for the purposes in this policy, or for as long as the law requires, such as for tax and accounting purposes. When we no longer need it, we delete or anonymize it securely.

We use reasonable organizational, physical and technical measures to protect your personal data from loss, misuse and unauthorized access, disclosure or change. Files you upload through our forms are sent to our team by email and are not stored on our website.

No method of sending or storing data over the internet is completely secure, but we work to protect your data and will act promptly on any security incident as the law requires.

Under the Data Privacy Act, you have the right to:

• Be informed about how your personal data is processed
• Access your personal data
• Correct inaccurate or incomplete data
• Object to processing or withdraw your consent
• Have your data erased or blocked, where the law allows
• Get a copy of your data in a commonly used format
• Be compensated for damages caused by inaccurate, outdated or unlawfully obtained data
• File a complaint with the National Privacy Commission

To exercise these rights, contact us using the details below. We may need to confirm your identity before acting on your request.

Our website and services are meant for adults. We do not knowingly collect personal data from children without the consent of a parent or guardian.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

For questions, requests or concerns about your personal data, please contact our Data Protection Officer: